Delete your Clix account

How to request deletion

Email [email protected] from the email address on your Clix account, so we can confirm the account is yours. Include:

• your organisation name and VAT number;
• whether to delete only your user or the whole organisation (only an organisation Admin can close an organisation);
• anything else we should know.

We confirm by email and complete the request within 30 days. If we need longer, we tell you why, up to 30 more days.

From the app

• Android and iOS: Profile → Account → Delete account.
• Web app: Profile → Account settings → Delete account.

Both open this page.

What we delete

• your login and profile;
• business settings;
• clients, vendors, items, attachments and draft invoices;
• API keys.

What we keep, and why

Saudi VAT and ZATCA e-invoicing rules require tax records to be kept. We therefore keep issued tax invoices, credit and debit notes and documents reported to ZATCA for at least six years from the end of the financial year they relate to. The details printed on those documents — your business, your clients and the items sold — stay part of them. We keep them securely, use them only to meet legal obligations, and delete them when the period ends.

Deleted data may remain in encrypted backups for up to 90 days.

Before you ask

• Download any invoices or reports you want to keep.
• Closing an organisation ends access for all of its users.

Read how we handle data in our privacy policy.